Privacy Policy
Effective 2026. This page explains what information we collect from you, how we use it, and how we protect it.
AGAPE United Home Care, LLC ("Agape," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website, contact us, or use our services.
Information we collect
- Information you give us directly — name, contact details (phone, email, address), information about your loved one's care needs, payment details, and anything else you choose to share with us through our website forms, by phone, or by email.
- Information collected automatically — IP address, browser type, pages visited, and similar usage information collected through standard web logs and analytics tools.
- Protected Health Information (PHI) — if we are providing care to your loved one, we handle PHI in accordance with HIPAA and any applicable state regulations.
How we use information
- To respond to your inquiries and provide the services you've requested.
- To coordinate care with caregivers, family members, and (when authorized) outside providers.
- To process payments and submit claims to insurance, Medicaid waivers, or the VA where applicable.
- To improve our website and services.
- To comply with legal and regulatory obligations.
SMS and text messaging
If you opt in to receive SMS messages from us — for example, by texting one of our staff numbers or by checking a consent box on a form — you may receive scheduling, care, employment, or appointment-related messages. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time.
AGAPE does not sell, rent, share, or otherwise disclose your mobile phone number, SMS opt-in data, or consent information to third parties or affiliates for marketing or promotional purposes. Mobile information collected for SMS messaging is used solely to deliver the messages you have requested.
For full SMS program details — including how you opt in, message frequency, HELP / STOP commands, and how we protect your mobile information — see our SMS Terms & Privacy.
Sharing your information
We do not sell your personal information. We may share it with:
- Our caregivers and clinical team, as needed to provide care.
- Insurance carriers, Medicaid waiver programs, and the VA, as needed to coordinate and bill for services.
- Service providers who help us operate (e.g., scheduling, billing, secure communications) — under appropriate confidentiality terms.
- Government agencies or other parties when required by law, court order, or to protect health and safety.
Your choices
You may contact us to access, correct, or delete personal information we hold about you, subject to legal and regulatory limits (for example, we are required to retain certain care records). You may also opt out of marketing emails or text messages at any time.
Security
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse. No system is perfectly secure, but we work to keep your information safe.
Children
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Updates
We may update this Privacy Policy from time to time. The "Effective" date at the top of this page indicates when it was last revised.
Contact us
Questions about this policy? Contact AGAPE United Home Care, LLC at general@agapeunitedhomecare.com or (419) 370-0431.
This Privacy Policy is provided for general information only and does not constitute legal advice. Please consult counsel before publishing for compliance with applicable federal, state, and HIPAA requirements.